NorthSpin Privacy Policy
How we collect, use and safeguard the personal information you share with us in Canada.
Our Approach to Your Privacy
This NorthSpin privacy policy explains, in plain language, how we handle the personal details you give us when you create an account, browse our site or get in touch with our support team. We know that trust is earned, and part of earning it is being clear about what information we gather and why we gather it.
We collect only what we need to run our service responsibly: details you provide directly, such as your name and contact information, and technical data generated as you use our site, such as device type and browsing activity. We never sell personal information to third parties for their own marketing purposes, and we limit internal access to the people who need it to do their jobs.
Where our handling of your data connects to how you fund or manage your account, our payment methods page and our account sign-in page explain those processes in more detail. This policy focuses specifically on the privacy side of that relationship.
What Information We Collect
We gather information in a few straightforward ways. Some of it comes directly from you, such as when you register an account or contact our support channel. Other information is collected automatically as part of normal site operation, helping us keep pages loading correctly and spot unusual activity.
We also retain records tied to your account activity for as long as reasonably necessary to meet our operational and legal obligations. We do not keep information longer than it serves a legitimate purpose, and we review what we hold on a regular basis.
How We Use Your Personal Data
The information we hold is used to operate our site, personalize your experience and communicate with you about your account. If you have opted in to hear about a welcome bonus, a reload bonus or other offers, we may use your contact details for that purpose, and you can change your preferences at any time.
We also use data to maintain the security of our platform, detect fraud and resolve disputes fairly. None of this information is used to profile you for purposes unrelated to your relationship with us, and we do not share it with unrelated third parties for their own advertising campaigns.
Marketing Communications and Your Choices
If you would rather not receive promotional messages from us, you can withdraw consent at any point through your account settings or by contacting our support team directly. We respect that choice immediately and will stop sending marketing material to the channel you specify.
Our bonus types page describes the kinds of offers we run, including free spins, a welcome offer and cashback promotions, separately from how we manage the data tied to them. This policy only covers the privacy side of those communications, not their terms.
Your Rights Over Your Information
You have the right to ask what personal data we hold about you, to request corrections where something is inaccurate, and to ask that we delete information we no longer need to retain. We aim to respond to these requests promptly and will explain our reasoning if we are unable to fulfil a particular request.
You may also ask us to restrict certain uses of your data while a request is being reviewed. These rights exist to keep the relationship between you and our site transparent, and we welcome being held to that standard.
Cookies and Similar Technologies
Our site uses small files stored on your device to remember preferences and understand how our pages are used. Full detail on how these work, and the choices available to you, sits on our separate cookie policy rather than being duplicated here, so this page can stay focused on personal data handling specifically.
How do I find out what personal data NorthSpin holds about me?
Can I ask NorthSpin to delete my account information?
Does this privacy policy cover how NorthSpin uses cookies?
Will NorthSpin share my data with third parties for marketing?
Keeping This Policy Up to Date
We may update this privacy policy from time to time to reflect changes in how our site operates or in applicable legal requirements. When meaningful changes are made, we aim to make the updated policy easy to find on our site so you always know where things stand.
If you have questions about anything in this policy, or how your information is handled, our support team is the right first point of contact. We would rather clarify a concern directly than leave you guessing about how your data is treated.
